?
Frequently Asked Questions
Can I have a sample order for the valve?
Definitely Yes. We welcome your sample order for test and quality check. Mixed samples are acceptable.
Can you provide OEM or ODM service?
Yes, we have a professional research & development team. The products can be manufactured as per your request.
What relevant documentation and certificates can you provide?
We can provide ISO 9001:2000, CE certification, DNV, LR, CCS, and FM/UL certifications. Test reports, material analysis, and Certificates of Origin are also available.
What is the average lead time for production?
For samples, delivery is 2-5 days. For batch production, lead time is 15-60 days after deposit and drawing approval. We provide status updates every two weeks.
What are your terms of delivery and shipping methods?
We accept EXW, FOB, CIF, DAP, etc. Goods are usually shipped in sea-worthy plywood cases by sea, though train and air delivery are optional.
How do you handle after-sales service?
We provide a 12-month warranty from shipment and are responsible for all quality problems. Longer warranty periods can be discussed based on detailed requests.